From List to Accepted Offer in 24 Hours: Our Experience With Fiona

Eadie and Albert Brunner were Rye residents for almost 30 years when they decided to put their home on the market. They planned to relocate south to Charleston, South Carolina, prompted by Albert retiring from his position managing Manursing Island Club on Rye’s Sound Shore.

When it came to hiring a real estate agent the couple didn’t consider hiring anyone other than Fiona. They knew her through their children being friends and from her stellar reputation in the Rye real estate community.

“When I saw a photo of her fixing a window and watering flowers at her clients’ homes on social media, I was so impressed with her attention to detail. I thought it was brilliant,” explained Eadie.

They met Fiona in June 2021 at their home to discuss listing their property. At the time, their three children had all moved home due to the pandemic and the combined contents of their separate apartments were now taking up space in their home.

“Fiona had a vision. She saw through the clutter and could tell it was a great space despite the chaos. She recommended organizers that we could hire and days later she came to help with the cleanup. It was so helpful to have her take point because it was an emotional process for us.”

What really stood out to them was the solid team of trusted professionals in Fiona’s network and how she worked with them on the couple’s behalf. The preparation took time, but Fiona kept the couple calm and positive during the process. “She helped us to see the end result. Fiona arranged for us to have help with cleaning, minor updates and repairs, and staging it to make it buyer-ready.”

The ongoing pandemic and dynamic housing market concerned Eadie and Albert, who were afraid they missed the peak season. Yet Fiona’s supportive approach assured them that there were plenty of buyers still out there. They were thrilled to see the home receive an accepted offer in 24 hours, and go into contract in 72 hours.

“All the stress was alleviated in that sale. Fiona is very dedicated to her job and her team is fantastic. They communicated so well and that made it seamless for us. I would 100% recommend Fiona to others.”

 

 

‘We Made the Right Choice in Fiona and in Rye’

Peter and his wife Annie began planning to relocate across the border from Toronto to New York in spring 2021. They were considering Westchester County but had no idea where to look. Purchasing a home remotely during a pandemic was a challenge, but they could tell from the start that Fiona, who was recommended to the couple by a colleague, was a great fit. They knew immediately she was uniquely familiar with the local market and it was clear from the start that their expectations would align with hers.

“We interviewed other brokers but picked Fiona,” explains Peter. “What’s important is that we needed someone who we felt was looking out for our best interests. We felt she’d be honest with us and push back when needed. We liked her approach — she came armed with hard data, which helped us set realistic parameters that would allow us to reach our goals.”

What struck Peter as unique was Fiona’s choice to have their first meeting at her own home, which they found very personal. She had lined up six homes to show them, and spent the better part of the day touring the couple through Rye — it’s schools, downtown areas, clubs and neighborhoods. Says Peter, “I’d never had a real estate agent do that for me before. That made us feel we made the right choice with Fiona, and right choice in Rye.”

Because Annie and Peter were spending their time in Maine, Fiona had to be innovative in showing them properties and making the most of their time in a market where houses were selling within days of hitting the market. Using video chat, Fiona walked them virtually through every inch of potential homes,  highlighting features she felt would meet their needs or be out of step with what they were looking for.

“The entire process couldn’t have been more efficient,” notes Peter. “Fiona’s connections saved us time. She knew what was coming on the market and was able to interpret the situation: what the inventory was, what the pricing might be, how fast it would go.”

Peter and Annie closed on their new home in Rye in July, 2021 and love their new community. “Fiona went above and beyond, exceeding our expectations. We absolutely achieved our real estate goals,” says Peter.

From their First Rye Home to a Relocation: Fiona Led the Way

Chris and Irene happily lived in Rye for the past ten years. After starting their family, they purchased their four-bedroom Colonial on Elmwood Avenue with Fiona in 2012. At the time, understanding Rye’s neighborhoods and all they had to offer to a growing family was vitally important.

“We were new parents,” recalls Chris. “That knowledge was very important. We wanted to know about the amenities of each area before settling in. Fiona helped us to a great area and a wonderful home.”

They kept in touch with her over the years. When they considered renovations or additions, they consulted with Fiona, who helped them determine the projects that would deliver the best return for their investment. When they decided to relocate to South Carolina, they turned to Fiona to help them manage the sale of their home. Not only did they have a good relationship and a loyalty to her, they felt she would best prepare them for what lay ahead.

Preparation, knowledge, and relationships

Fiona recommended and handled a pre-listing inspection. She made recommendations of what needed to be fixed, cleaned, or renovated prior to listing their home. To help them get the work done, Fiona put her network of contacts to work. Says Chris, “It was much easier with Fiona’s help. It was the difference between consulting the yellow pages and working with Fiona’s trusted contacts, with whom she has worked for a very long time. They were honest and thorough.”

Having a hands-on realtor stage their house was critical in making it buyer-ready, explains Chris. “We moved our furniture out, and Fiona moved furniture in that had the vibe buyers were looking for. She personally styled our shelves. At one point she helped to change out our window screens! She jumped in to help wherever it was needed.”

Buyers were out in droves during the Covid pandemic and the market was fast-paced. A lot had changed in the real estate market since Chris and Irene had bought their home. But with Fiona by their side, they felt prepared, relaxed, and confident about finding the right buyer.

When the time came to navigate the offer process, Chris and Irene were again glad to be working with Fiona. She helped them manage the entire process and negotiate a deal they were happy with.

“Fiona has been in 90% of the homes in Rye, and her knowledge about the local market was a huge advantage. She’s a great negotiator. I highly recommend working with Fiona.”

Fiona Helps Couple Sell After a Lifetime in Rye

After living in their Rye home for over 42 years, Peter and Nancy were ready to retire. They had their sights set on South Carolina. It was late winter, 2021, when they started looking for homes in the south, and interviewing Rye realtors to help them sell their Oakland Beach Avenue home.

“It was our first experience going through this. We wanted to get a great price for our home, of course, but we had a lot of concerns and were nervous about the process,” said Nancy. The couple thought they would need to make some minor repairs and cosmetic enhancements to their home before selling, so they were also looking for recommendations on the best way to prepare it for listing.

They researched real estate agents, narrowed their list to a few brokers of interest, and scheduled interviews. They met Fiona and immediately felt at ease.

“Fiona was the best fit for us,” explained Peter. ”She had a great track record in terms of sale prices. She was professional. We liked what she had to say about how she would prep our home. She had a plan. Plus, we liked her! She listens. She’s personable. We felt we could trust her. It was like having a family member give you good advice.”

Fiona’s recommendations included getting a pre-listing inspection and planning a series of repairs and renovations to the 100-year-old home. With a lifetime of belongings to sort through, the couple had their work cut out for them. But it was less overwhelming with Fiona by their side, according to Nancy.

“Fiona had a plan. She was so smart and helpful. She considered our budget and told us what to do and what we could skip. She had our best interests in mind.”

Timing was critical. The couple closed on a home in South Carolina last April and planned to put their Rye home on the market in May. Their adult son was living in their Rye home because of the Covid pandemic. Work was just getting underway to get the home ready for the market.

“Fiona was a huge help,” said Peter. “We were moving out of state and really had to rely on her. She told us she could handle everything for us if we moved.”

And she did. Fiona researched available apartments in Westchester to help their son find a place to live. She contacted painters and electricians and tile installers. She arranged for work crews and met them at the Oakland Beach home to let them in and ensure work was completed. She contacted an engineer to help with plans for the driveway.

“Fiona’s network came through for us — her contacts, her resources, her relationships. They were reasonable. She knew our goals and they understood them,” said Peter. “She and her team did everything they could to make our home appealing to buyers. We never would have gotten the price we wanted if not for Fiona.”

Let Fiona help you sell or find your dream home. Contact Fiona at 914-414-5147 or email her directly.